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SHIPPING & DELIVERY

How we get your protocol to you.

Most US states. Cold-chain where required. Adult signature for controlled substances.

Where we ship

Reset Age ships to most US states. Availability depends on your state — check eligibility at checkout. We do not currently ship internationally or to US territories (Puerto Rico, Guam, USVI).

Shipping timeline

Shipping costs

Cold-chain shipping

Many of our medications require refrigeration. We use insulated packaging with phase-change cooling material to maintain temperature for up to 72 hours in transit. You'll receive tracking with estimated delivery so you can plan to receive the package.

Signature required

Controlled substances (testosterone) require adult signature on delivery (Schedule III DEA requirement). Other medications may be left at your address per your preference.

Storage instructions

What if I'm not home

International shipping

We do not ship outside the US. Federal law prohibits export of compounded prescription medications.

Returns

Federal law prohibits returns of prescription medications. We replace damaged, compromised, or incorrectly shipped medications at no charge — contact support within 7 days of delivery.