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FREQUENTLY ASKED

Questions, answered.

Getting started

What is Reset Age?

Reset Age is a US telehealth service that prescribes and delivers longevity medicine — peptides, hormones, GLP-1 weight management, and other clinically-studied medications — to adults in most US states. Available by doctor prescription only.

Who is this for?

Adults 21+ who care about long-term health optimization. Most Reset patients are 30-60, focused on energy, body composition, cognitive function, hormonal balance, or healthy aging. Not for pregnant or breastfeeding women, anyone under 21, or those with active certain medical conditions.

Do I need to see a doctor in person?

No. Reset is fully telehealth. Your doctor consultation is via video. Bloodwork can be done at any Quest or LabCorp location, or we can arrange in-home phlebotomy in select cities.

How do I get started?

Take our 5-minute assessment. We'll match you with a recommended protocol and schedule a video consultation with a doctor licensed in your state. No charge until your doctor approves your prescription.

Protocols & treatment

How quickly will I feel results?

It depends on the protocol and your starting point. Many patients notice subtle changes (energy, sleep, mood) by week 2-4. Significant changes in body composition, hormones, or biomarkers typically appear by week 8-12.

Can I customize a protocol?

After your doctor consultation, yes — your doctor may adjust doses, substitute medications, or build a custom stack based on your labs and goals.

What if I don't like my protocol or have side effects?

Message your doctor through your dashboard. We adjust doses, switch medications, or pause your subscription as needed. 30-day satisfaction guarantee on your first month.

Can I pause my subscription?

Yes. Pause for up to 90 days from your dashboard. We hold your doctor relationship and prescription on file for easy restart.

Pricing & insurance

How much does this cost?

Reset Protocols range from $249-979/month depending on category and length of commitment. Most patients spend $300-500/month. Initial doctor consultation is free if you proceed with prescription.

Does insurance cover this?

Most compounded peptides are cash-pay. For specific FDA-approved medications (branded GLP-1, Estradiol patches), we run free insurance verification. About 30% of patients on those medications get partial coverage.

Are there discounts for longer commitments?

Yes. 3-month commitment saves 10%, 6-month saves 15-20%, 12-month saves 30%.

Can I use HSA/FSA?

Yes, for doctor-prescribed compounded medications. We provide receipts for HSA/FSA reimbursement.

Safety & medical

Are these medications safe?

All Reset medications are prescribed only after doctor evaluation, compounded by US-licensed pharmacies, and monitored through ongoing clinical oversight. Like all medications, they have potential side effects, which your doctor discusses during consultation.

Do I need bloodwork?

For hormone-related protocols (TRT, BHRT, certain longevity protocols), yes — before starting and every 3-6 months. For others, bloodwork may be recommended but not always required.

What if I'm on other medications?

Tell your doctor during consultation. We screen for drug interactions and may decline to prescribe protocols that conflict with your existing medications.

Why don't you offer CJC-1295, BPC-157, or other popular peptides?

We only offer medications that licensed US pharmacies can legally compound under FDA regulations. Some peptides have safety concerns documented by FDA. Others are under FDA review for compounding eligibility — we track this on our /coming-soon page.

Shipping & delivery

Where do you ship?

Most US states. We do not ship internationally.

How long does shipping take?

3-5 business days from prescription approval. Temperature-controlled shipping where needed.

How is shipping handled for refrigerated medications?

Cold-chain packaging with ice packs. We notify you of expected delivery so you can be home or arrange secure delivery. Most medications can sit at room temperature for 8-24 hours during transit.

What if my package is delayed or damaged?

Contact support immediately. We replace damaged or compromised medications at no charge.

Account & privacy

Is my information private?

Yes. Reset Age is HIPAA-compliant. We do not sell or share your medical information with third parties for marketing. See our Privacy Policy and HIPAA Notice for details.

How do I cancel?

Cancel anytime from your dashboard or by emailing support. Cancellation takes effect at the end of your current billing period. No cancellation fees.

Still have questions?

Contact support →